RESOURCES FOR VICTIM SERVICE PROVIDERS, ADVOCATES & PROFESSIONALS 

Raising the level of knowledge in professionals and advocates coming into contact with victims of identity theft and cybercrime is imperative to increasing the expertise and capacity of assistance available to these victims.

The below materials that will aid in increasing the knowledge and awareness of professionals and advocates engaging with and assisting victims of identity theft and cybercrime.

Identity Theft

OVC Identity Theft Victim Assistance Online Training, Supporting Victims’ Financial and Emotional Recovery: This is a user-friendly e-learning tool developed by the Office for Victims of Crime Training and Technical Assistance Center. The training materials teach victim service professionals and allied professionals knowledge and skills to more effectively serve victims of identity theft and assist with their financial and emotional recovery.

This 40 hour, intensive, interactive training features:

  • A wealth of information about the various types of identity theft, laws that support victims’ rights, as well as referral agency and resource information to better serve victims of identity theft.
  • Engaging case studies to provide victim advocates with opportunities to interact with victims of identity theft through the path to recovery.
  • Online availability 24/7; save and return later to complete at your leisure.

Federal Trade Commission Identity Theft Video

This ten-minute video features advice from FTC leaders, law enforcement, and victims on how to deter, detect, and defend against identity theft.

Federal Trade Commission Guide to Assisting Victims of Identity Theft

This guide was developed by the Federal Trade Commission (FTC) to help attorneys and victim service providers chart their way through and resolve legal problems that pro bono clients may have following the theft of their identity. The guide explains:

  • Common types of identity theft
  • The impact of identity theft on clients
  • The tools available for restoring victims to their pre-crime status.

Specifically, the Guide highlights the rights and remedies available to identity theft victims under federal laws, most notably:

  • The Fair Credit Reporting Act (FCRA)
  • The Fair Credit Billing Act (FCBA)
  • The Fair Debt Collection Practices Act (FDCPA)
  • The Electronic Funds Transfer Act (EFTA).

It also includes information and materials published by other organizations that address less other forms of identity theft, such as medical or employment related identity theft.

Federal Trade Commission Free Resources for Your Community

The Federal Trade Commission has developed several publications that advocates and allied professionals can use to engage their community and educate on types of identity theft and tools available to assist in recovering from identity theft.

Taking Action: An Advocate’s Guide to Assisting Victims of Financial Fraud

The Financial Industry Regulatory Authority (FINRA) Investor Education Foundation, the National Center for Victims of Crime, and a roundtable of other groups including NITVAN joined forces to develop Taking Action: An Advocate’s Guide to Assisting Victims of Financial Fraud.

When fraud occurs, victims are left to cope with the aftermath of compromised identities, damaged credit, and financial loss, and a painful range of emotions including anger, fear, and frustration. This guide gives victim advocates a roadmap for how to respond in the wake of a financial crime, from determining the type of fraud to reporting it to the proper authorities. The guide also includes case management tools for advocates, starting with setting reasonable expectations of recovery and managing the emotional fallout of financial fraud. Our hope is that this guide will empower victim advocates, law enforcement, regulators, and a wide range of community professionals to capably assist financial victims with rebuilding their lives.

This guide includes a section specifically on identity theft and can be ordered, in large or small quantities, free of charge.

Colorado Bureau of Investigation Repository for Criminal Records Challenges

When an identity thief uses a victim’s identity when arrested, charged with a crime or given a traffic ticket; that criminal activity could show up on the victim’s criminal history, result in warrants in the victim’s name and cause the victim’s life to be upended. The victim of this form of identity theft may even end up being arrested for a crime someone else committed. Often these crimes are committed in a state the victim does not live in and may never have even visited.

Assisting crime victims in challenging those records and clearing them can be difficult. This is especially true because each state has its own way of doing the record challenge, and it is handled by different law enforcement agencies throughout the country.

The Victim Assistance Program with the Colorado Bureau of Investigation’s Identity Theft Investigations Unit has created an interactive map that includes information from all 50 states and Washington DC regarding the record challenge process. Visitors to the site will find contact information, instructions, lists of required documents and other critical information that will make the record challenge process less stressful for crime victims and those who wish to help them.

Cybercrime

NOVA Victim Advocate Training

The National Organization for Victim Assistance developed the Project AWARE, Cyber Safety Sense: Cyber Safety and Identity Theft Victim Assistance Training. The program is a one day training on cyber safety and identity theft—its economic, personal and employment impacts. Cyber fraud victimization can be complex and challenge every area of the justice system in protecting communities and addressing victimization.

NITVAN webinar on Cyber Security and Identity Theft Victimization

Guest speaker Michael Kaiser, Executive Director of the National Cyber Security Alliance. Mr. Kaiser discusses cybercrime, the nation’s cyber infrastructure, how consumers can manage their data, and what steps victims of cybercrime can take to mitigate their situation.

Developing Training and Facilitation Skills

An important aspect of disseminating information is being able to facilitate the training or presentation and create an engaging environment. Facilitation is a key asset whether the goal is to enhance internal expertise, hold an effective team meeting, or to educate and increase awareness within your community. Being able to lead a training/presentation aids the facilitator in guiding discussion and encouraging participant involvement. This creates a meaningful experience and fosters a sense of investment in the material presented, instilling confidence to put the information into action.

Below are some materials developed by the Office for Victims of Crime Training and Technical Assistance Center that provide guidance and training in developing or enhancing training/ facilitation skills.

Facilitation Skills Online Training

These seven narrated modules address:

  • Differences between facilitating and presenting
  • Facilitator responsibilities
  • How to facilitate a successful training.
  • How to build consensus and resolve conflicts.
  • How to facilitate, debrief, and summarize training activities.

Trainer’s Toolbox

This manual includes useful information for all trainers:ebreaker and introductory activities

  • Closing activities
  • Techniques for dividing groups and for selecting a recorder and reporter
  • Tips for using audiovisual aids.

Resources to Engage Spanish Speaking Audiences

Per the 2014 Bureau of Justice Statics Victims of Identity Theft, 1.7 million victims age 16 or older were Hispanic/Latino. This clearly demonstrates a need for services within this demographic. Consider partnering with organizations that aid Hispanic populations to increase capacity and expertise within your community/region.

Federal Trade Commission’s Robo de Identidad

The Federal Trade Commission provides free information (including pamphlets that can be ordered free of charge) for Spanish speaking audiences to educate and spread awareness on identity theft, cybercrime, and what steps to take if you become a victim.

IRS Taxpayer Guide to Identity Theft (Español)

The IRS combats tax-related identity theft with an aggressive strategy of prevention, detection and victim assistance. This guide can assist Spanish speaking audiences in resolving tax-related identity theft.

LAW ENFORCEMENT

Working with law enforcement agencies to educate on identity theft and cybercrime, their scope, their legal obligations to victims, and victim assistance resources available will help to improve the capacity of law enforcement to respond to victims and improve the experience victims’ face in recovering from identity theft or cybercrime.

Training Programs

Cybercrime Community Awareness and Prevention is a program developed through the collaborative efforts of the National White Collar Crime Center (NW3C), International Association of Chiefs of Police (IACP), and the Office of Community Oriented Policing Services (the COPS Office), U.S. Department of Justice. The program consists of nine training modules designed to be presented after training by law enforcement to the public via community outreach. The modules include identity theft, medical fraud, credit and debit card fraud, and computer crimes. The program includes PowerPoint presentations on each topic, an instructor guide, and brochures in multiple languages.

The Colorado Bureau of Investigation Identity Theft, Fraud & Cyber Crimes Investigations Unit will be offering distance training options specifically designed for Law Enforcement powered by SABA. Options will include sessions regarding the Basics of ID Theft, Tips and Tools for Investigators, Fraudulent Document Detection, Cyber Related ID Theft and Fraud, Investigating Romance Scams, What a S.A.R. Can Do To Enhance ID Theft/Fraud Investigations, and much more. For more information, please email Hazel Heckers hazel.heckers@state.co.us.

Communicating with Victims

The Identity Theft Resource Center offers guidelines to law enforcement for communication with victims:

When a victim contacts law enforcement, your agenda as an investigator may be different than the victim’s. Law enforcement agencies who are successful realize that by developing a relationship with a victim, he or she becomes an asset to the investigation. The key is communication and listening to a victim’s concerns while gathering information for the case.

  1. Outline the purpose for the meeting or call: You are here to gather the details of the case, any documents they may have, and to answer any questions they may have about clearing their name or about law enforcement’s handling of an identity theft case.
  2. Go through your intake form; get all the information you need.
  3. In cases of criminal ID theft, help the victim to secure the necessary paperwork to get a Letter of Clearance. See ITRC Fact Sheet 110 on criminal identity theft.
  4. Tell victims what it is like behind the scenes of a fraud investigation and the facts — that the case will take time, and why. See ITRC Fact Sheet 112 on enhancing identity theft victim and investigator communications. This will provide a better understanding of what the victim needs and their responsibilities in developing a working relationship with law enforcement.
  5. Information a victim might want to know includes:
  • What are the steps law enforcement must follow to prove this case?
  • How is evidence gathered, stored and presented to the court? Victims need to know that papers they submit may not be considered legal evidence and why.
  • What are your procedures from this point forward? What are law enforcement’s priorities on the case?
  • How many cases are you handling right now? This gives victims an idea of how much time you can dedicate to their case.
  • How long can investigations take?
  • Will you remain the primary investigator on the case? A victim wants to know who to contact.
  • What should victims do if they get more information that may help or get another collection notice? Should they call you, email, or mail a copy of the information?
  • How soon will it be until they can get a hard copy of the police report? What are the procedures for getting a report?
  • What can victims be doing now? Is there something they can do to move things along faster? Is there any action they might take that would harm the case?
  • What are the chances of getting the criminal? If you don’t think this case can be solved, tell the victim so and help him/her reset priorities — clearing his/her name and credit history.

Resources

Most states have laws requiring law enforcement agencies to take a police report of identity theft and provide a copy of that report to the victim. To become familiar with any obligations your area’s law enforcement agencies may be bound by, so that you can incorporate this knowledge into your community training programs, go to NITVAN’s State Law and Resources section.

The Federal Trade Commission offers the Consumer Sentinel Network, an investigative cyber tool providing access to identity theft statistics based on complaints received directly by the FTC and data contributors. When customizing law enforcement training programs for your community, you may want to include data specific to your state, to give attendees an understanding of the scope of the problem. You may also want to use the training to encourage your local law enforcement agencies to become members of the Sentinel program, to aid law enforcement in identifying crime trends and patterns, and enhance their investigative capabilities.

The International Association of Chiefs of Police has a website called Identity Crime, designed to help consumers and law enforcement combat identity theft crimes. On the site you will find information tailored for law enforcement including: toolkits for investigators and police executives, prevention, recovery, and training materials.

The IRS offers a Law Enforcement Assistance Program on Identity Theft. This program aids law enforcement in obtaining tax return data that is needed in efforts to investigate and prosecute specific cases of identity theft. Any law enforcement interested in working with the IRS can contact their local IRS Criminal Investigation Field Office.

Check out NITVAN’s Join a Coalition page to see if there is a coalition servicing your area that your agency can partner with to improve officer knowledge and the ability to assist victims of identity theft.

SPECIALIZED AGENCY RESOURCES

A crucial step in improving your community’s response to victims of identity theft and cybercrime is to raise the level of expertise in professionals/agencies who come into contact with this victim population while working within the context of their field. The below information will provide these particular service providers with basic knowledge and resources to provide assistance when identity theft and cybercrime have complicated the circumstances of their clientele.

Financial Professionals

Tax Preparer Guide to Identity Theft: Tax preparers play a critical role in assisting clients, both individuals and businesses, who are victims of tax-related identity theft. This IRS publication seeks to increase awareness and knowledge of tax professionals in protecting themselves and their clients from becoming a victim of identity theft. Content provides guidance on safeguarding taxpayer data, and how to facilitate victim assistance for clients.

The Fighting Fraud Toolkit, developed by the FINRA Investor Education Foundation, in collaboration with AARP, the U.S. Securities and Exchange Commission (SEC), provides professionals and community-based organizations with knowledge, skills and tools necessary to combat investment fraud and to assist clients in spotting and preventing fraud.

The National Center for Victims of Crime has developed multiple training webinars related to financial fraud/crime:

Webinar: Scams, Schemes, and Swindles: Assessing the Prevalence and Costs of Financial Fraud in America

The Intersection of Stalking and Financial Fraud

Financials 101: An Advocate’s Guide To Understanding Financials and Best Practices In Working with Financial Institutions

Financial Fraud in Indian Country

A full list of archived webinars can be viewed here.

Medical Identity Theft

Medical identity theft is a concern for patients, health care providers, and health plans. Health care providers and insurers are asking how they can minimize the risk and help their patients if they’re victimized. The Federal Trade Commission provides answers to these questions in its publication Medical Identity Theft: FAQs for Health Care Providers and Health Plans.

The California Attorney General is offering Medical Identity Theft: Recommendations for the Age of Electronic Medical Records as a best practices guide for health care providers, payers, health information organizations and policy makers. The guide focuses on the impact of identity theft on the integrity of medical records, which poses the greatest risk to victims and is often unaddressed by existing procedures and remedies.

The Medical Identity Fraud Alliance offers information, solutions and best practices for the prevention, detection, and remediation of medical identity fraud. Industry Resources are available to aid service providers, as well as Consumer Resources that can be provided to patients/victims of medical identity fraud.

Senior Service Providers and Advocates

The Office for Victims of Crime Training and Technical Assistance Center (OVC TTAC) offers the training module Online Elder Abuse Training for Legal Service Providers. This interactive Web-based training program for legal aid and civil attorneys has four modules that offer a variety of information, tools, and resources to identify and respond to elder abuse, including Domestic Violence and Sexual Assault, Financial Fraud and Exploitation, Practical and Ethical Strategies, and What Lawyers Need to Know.

The Federal Trade Commission offers information for issues specific to seniors including identity theft, healthcare scams, and charity fraud. Downloadable presentations, pamphlets, and activities are available to assist in community outreach. Campaign materials are also available to assist with targeting senior citizens, including assistance with social media messages, press release/newsletter articles, and web buttons.

The National Adult Protective Services Association, in partnership with Project MASTER at San Diego State University’s Academy for Professional Excellence have developed a core curriculum around practice issues in Adult Protective Services. These training modules are available nationally for all APS organizations to use to advance workforce skills and knowledge. Comprehensive training packets are accessible at no cost for states and municipalities to utilize in their training efforts. Training modules include scripted trainer and trainee materials, with skill-based learning activities, handouts, evaluation materials and PowerPoint Presentations.

The core curriculum is broken down into six sections:

In the Understanding Issues of Abuse section, there are training modules for Financial Exploitation and Identity Theft.

The National Center on Elder Abuse offers an Elder Abuse Awareness Kit, highlighting health/mental issues older adults face, and dealing with fraud and exploitation. The kit also offers templates for media outreach and presentation tips.

The National Crime Prevention Council offers a senior kit on identity theft and fraud as well as downloadable brochures on identity theft and a presentation to engage the public.

Native American/Tribal Resources

The National Indigenous Elder Justice Initiative offers online interactive training modules on elder abuse and financial information. This agency also offers a Website & Tools resource page to assist individuals and service providers, and a State/Tribal Hotlines resource map to report Elder abuse.

The National Indian Council on Aging offers downloadable fact sheets focusing on the economic well-being of Elders that includes fraud/scams targeting Elders, financial literacy, financial caregiving, financial decision-making, credit reports, and Social Security.

The National Indian Justice Center provides educational programs via regional trainings, on-site training and conferences for tribal courts, tribal government, law enforcement, social services, medical personnel, and victims’ assistance programs.

Fraud and Abusive Schemes Information for Indian Tribal Governments

The IRS office of Indian Tribal Governments has identified various abuses and schemes that cause financial risk to the tribes and their tribal members. Examples of current abuses and schemes are listed below:

  • Improper sheltering of taxable gains by passing third party transactions through Indian tribes
  • Disguising of enterprises to appear as tribally-owned so as to evade Federal Unemployment Tax and oversight by state insurance regulators
  • Embezzlement from tribal enterprises
  • Use of Tribal credit cards for personal gain
  • Use of Casino comps for purposes unrelated to gaming play
  • Illegal activities (i.e. Bribes and Kickbacks) in enterprises where tribes lack adequate internal control
  • Employment Tax Irregularities
  • Improper tax treatment of the use of net gaming revenue, including misclassified distributions to tribal members
  • Misrepresentation of federal status of tribe to attempt to obtain tax advantages
  • Misrepresentation of treaty provisions to claim improper tax relief
  • Claiming nonresident alien status through the filing of false Forms W-8BEN
  • Schemes related to Income derived from the land

 

The Social Security Administration has developed a guide called Promoting Effective Tribal Consultation and Building Relationships, highlighting ways to engage and collaborate with Native American/Tribal communities. The guide is broken into four categories:

1.    Increasing outreach efforts

2.    Improving service delivery

3.    Strengthening policy consultation and education

4.    Promoting hiring and local assistance efforts

Attorneys/Legal Assistance Agencies

This information is intended to be helpful for attorneys working with victims of identity theft including legal assistance providers, victims’ rights attorneys, prosecutors, and other lawyers involved in working with victims.

The National Conference of State Legislatures maintains a list of criminal penalties, restitution and identity theft passport laws.

OVC offers a Directory on Crime Victim Services to locate nonemergency crime victim service agencies within the United States. The search can be customized by location, type of victimization, or service needed.

The National Crime Victim Law Institute offers the following tools/resources for attorneys and advocates:

  • Technical Assistance: This is provided in the form of legal research and educational writing as well as trainings to attorneys, advocates, judges, legislatures, and victims.
  • Training: Training is centered on victims’ rights enforcement, and is customized per needs and experience level: introductory for those new to victims’ rights; advanced for those who want to deepen their knowledge of a particular topic; and practical skills for those working in the trenches. Trainings are customizable by audience, length and learning objective, and can be taught in person, using distance-learning technology, or through a combination of methods.

Victim Resource Map: This is a tool for victims with links to organizations that provide aid, information, and support directly to victims of crime.  Searchable by:

  • crime type or location, the map contains links to valuable national and state programs.
  • Victim Law Library: This contains crime victim law publications. Materials are organized by topic and may be accessed by selecting the relevant right, victim type, or procedural posture.

Child Identity Theft

The National Center for Missing & Exploited Children offers safety and prevention resources for professionals that focuses on internet safety, child abduction and exploitation.

Staysafeonline.org offers lesson plans and materials to teach cybersecurity and cyber safety to children of all ages.

FTC Guide to Protecting Foster Kid’s Credit: The Federal Trade Commission in coordination with ChildFocus, Inc., and the Annie E. Casey Foundation to develop a guide for advocates/professionals working with youth or young adults in foster care. The content is broken down into five steps to help young people understand credit and to remediate credit problems in the event of identity theft or fraud:

  1. Understand your own credit history and issues.
  2. Educate young people in foster care about the importance of their credit histories and the threat of identity theft.
  3. Find out how your state is implementing the Federal credit check requirement.
  4. Fix credit fraud and errors.
  5. Help young people build credit as the first step to financial empowerment.

NITVAN webinar on Identity Theft and Children in the Foster Care System.

Youth in the foster care system transitioning to adulthood may face a steep climb to overcome problematic family histories, graduate from high school, and learn to obtain financial security as they age out of the system. Imagine this burden multiplied when a young person discovers that her identity has been stolen by a family member, stranger, or even a trusted foster care worker. How will she apply for college loans, obtain an apartment, phone, utility service, or buy a functioning car to travel to and from a job? How can advocates and allied professionals help assist this young person in overcoming the risk of homelessness, poverty, and further victimization?

“Identity Theft and Children in Foster Care,” is a webinar hosted by the National Identity Theft Victims Assistance Network. Speakers include Steven Toporoff of FTC, Joanna Crane, Identity Theft Expert, and a panel of coalition coordinators including Anne Gargano-Ahmed, (coordinator of the former the Wisconsin Identity Theft Coalition), Hazel Heckers, who coordinates the Identity Theft Advocacy Network of Colorado, and Sunrise Ayers (coordinator of the former Idaho Coalition Against Identity Theft). The three panelists will discuss their coalitions’ initiatives to train foster care parents and workers to detect identity theft and assist the young victims before they age out of the system.

Domestic Violence and Identity Theft

The Consumer Rights for Domestic Violence Survivors Initiative (CRDVSI) is a national project that seeks to enhance consumer rights for domestic violence survivors by building the capacity of and building collaborative partnerships between domestic violence and consumer lawyers and advocates.

The National Network to End Domestic Violence offers the following resources and training for professional and advocates:

The Economic Justice Project provides training to domestic violence victim advocates on financial abuse, as well as informing on resources and personal finance tools that can assist victims.

Identity Theft: Resources for Survivors of Domestic Violence:This is a summary of identity theft resources advocates/professionals can give to survivors of domestic violence.

The National Coalition Against Domestic Violence (NCADV) offers the following resources and training for professional and advocates:

Financial Education Project: Hope & Power: NCADV collaborated with the National Endowment for Financial Education (NEFE) to develop these financial education materials in an ongoing effort to support victims of domestic violence in their endeavors to achieve economic self-sufficiency. The Hope and Power materials include topics such as safety planning, budgeting, identity theft, banking, predatory lending, credit, getting a job, money management, and taxes.

Disaster Related Victimization and Fraud

Being knowledgeable on the types of fraud activities perpetrators are engaging in will allow you to provide timely information and resources to assist victims involved in national disasters who experience identity theft and fraud. Below are some of the scams per the Department of Justice that a community can be faced with in the wake of a weather emergency/natural disaster:

  • Fraudulent Charities: Cases in which individuals falsely hold themselves out as agents of a legitimate charity, or create a “charity” that is in fact a sham;
  • Identity Theft: Cases in which the identities of innocent victims are “stolen” and assumed by criminals who convert the assets of, or otherwise defraud, the victims, and;
  • Insurance Fraud: Cases in which false or inflated insurance claims are filed;
  • Government Benefit Fraud: Cases in which individuals file false applications seeking benefits to which they are not entitled.

Here are some resources victim service providers and advocates can provide to victims/potential victims:

FTC Coping After a Weather Emergency: Keep Your Guard Up

FTC Before Giving to a Charity

DOJ Disaster Fraud Task Force: How to Report Disaster-Related Fraud

Debris Clean-Up and Removal Scams

Tips for Developing a Coordinated Response:

  • Engage local partners or develop local partnerships: Law enforcement officers and other first responders are an example of partners who can assist with disbursing information before and during a natural disaster. Local businesses can support your response efforts out in the community. Other potential partners are banks and credit unions, who you can partner with in offering safety deposit boxes to evacuees to help prevent theft of personal information.
  • Utilize fraud alert outlets: Local news/media coverage and your local Better Business Bureau are good resources to share up to date information before, during, and after a natural disaster.
  • Develop a social media campaign: You can share information on disaster fraud and available resources to victims through various forums such as Twitter or Facebook.

To view additional information on developing a coordinated response, go to the NITVAN webinar on Disaster Related Identity Theft Victimization & Fraud.

Learning Objectives:

  • Quickly access leaders and resources in your region via a national network of identity theft coalitions
  • Model the innovations and emerging practices used recently in critical areas to improve conditions for victims of identity theft in the wake of natural and manmade disasters
  • Understand how to report those who would divert – for fraudulent purposes – charitable and government funds which would otherwise go to victims in need.
  • Involve and recruit pro bono attorneys to assist victims.
  • Access resources online and an upcoming resource guide for disaster related service to victims.

Mental Health Providers and Identity Theft

The goal of this curriculum, developed by the former Texas Identity Theft Coalition, is to introduce participants to the basics of identity theft, how identity theft can influence the mental health of its victims, how to strengthen resilience in identity theft victims, and how to determine when referral to professional mental health providers may be appropriate. Module Five, specifically for professional mental health providers, is to apply current, evidence-based trauma therapy practice specifically to identity theft victims.

Module 1: Identity Theft 101 Provides a basic primer on identity theft in two lessons, Understanding Identity Theft and Assisting Victims.

  1. Action Plan For Victims Of Identity Theft [PDF]
  2. Module 1 Instructions [PDF]
  3. Module 1 Power Point  [PPT] [PDF]

Module 2: The Emotional Impact of Identity Theft

Introduces common reactions to identity theft in two lessons, Common Reactions to Identity Theft and Variations in Victim Reactions.

  1. Common Reactions Brochure [PDF]
  2. Module_2_Emotional Impact Of Identity Theft [PDF]
  3. Module_2_Emotional Impact Of Identity Theft [PPT] [PDF]

Module 3: Strengthening Resilience in Identity Theft Victims

Introduces five traits of resilience along with strategies advocates can use to help identity theft victims build resilience. 

  1. Brochure [PDF]
  2. Module_3_Power Point_Strengthening Resilience [PPT] [PDF]
  3. Module_3_Strengthening Resilience [PDF]

Module 4: Screening and Referring Identity Theft Victims to Professional Therapy

Describes the symptoms of depression, anxiety, and post-traumatic stress disorder distinguishing these symptoms from natural trauma reaction and provides suggestions for making professional referrals.

  1. Module_4_Mental Health Therapist Survey [PDF]
  2. Module_4_Referring To Professional Therapy [PDF]
  3. Module_4_Referring To Professional Therapy [PPT] [PDF]

Module 5: Tips for Professional Therapists Serving Identity Theft Clients

Applies current evidence-based trauma therapy skills to the mental health needs of Identity Theft victims in five lessons, Introduction to Trauma, Physical and Emotional Safety Strategies, Self-Regulation Strategies, Social Support Strategies, and Processing the Trauma Strategies

  1. Handout: For New ID Theft Clients  [PDF]
  2. Handout: Positive And Negative Support  [PDF]
  3. Tips For Professional Therapists  [PDF]
  4. Tips For Professional Therapists  [PPT] [PDF]

Business Identity Theft

Business identity theft, also known as commercial or corporate identity theft, is the compromise or misuse of key business identifiers and credentials for economic gain by a perpetrator. This can occur by establishing lines of credit in a business’ name to purchase various goods, submitting fraudulent business tax returns, and impersonating/spoofing the business for other financial gain. A common result is damaging a business’ credit history, causing denial of credit and jeopardizing operational stability.

Below are helpful resources to educate businesses regarding how business identity theft happens, how to be proactive in safeguarding personally identifiable information (PII), and what to do when a business has become a victim of identity theft.

Business Identity Theft Definition, Information and Resources

National Cybersecurity Society developed this site to include: The definition of business identity theft, scams that can lead to business identity theft, tips on protecting your business, business victim resources, and a report based on their study of Business Identity Theft in the U.S.

Business Identity Theft Resource Guide

The Colorado Secretary of State, the Colorado Attorney General, and the Colorado Bureau of Investigation ID Theft Unit developed a Business Identity Theft Resource Guide to provide all businesses with the information necessary to avoid and reduce the threat of business identity theft and to help businesses that have already fallen victim to this crime.

Business Identity Theft Victim Action List

Developed by the National Association of Secretaries of State (NASS) Business Identity Theft Task Force, this list provides a step by step guide regarding the steps a business should take to minimize damage due to identity theft and how to protect the business from additional compromise.

Five Signs of Small Business Identity Theft, New Protection Methods

The IRS developed this guide for small businesses to educate businesses about the signs of identity theft, new procedures implemented to protect businesses in 2018, and provides additional resources on the fundamentals for information security, prevention and detection of business identity theft.

Stick with Security: A Business Blog Series

The Federal Trade Commission developed this series in 2015 to offer practical tips to educate businesses about data security and how to secure their information against identity thieves.

Tax Practitioner Guide to Business Identity Theft

The IRS developed this guide to assist tax professionals with identifying business PII compromise and helping clients navigate the process of protecting their business information from further misuse.

OUTREACH & COMMUNICATIONS

Victim advocates can utilize these materials can be used to assist with training or community outreach efforts. The Federal Trade Commission offers multiple publications in a variety of formats, in English and Spanish, which can be ordered in bulk free of charge.

Privacy & Identity

Privacy & Identity-Military Personnel & Families

Online Safety & Security

Online Safety & Security for Businesses