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11:00 am

Why Fraudsters Love Your Contact Center’s Authentication, and Customers Hate It

December 11, 2019 @ 11:00 am - 12:00 pm

Hosted by Neustar & the Merchant Risk Council (MRC) Virtual/Online – December 11, 2019, 11:00-12 p.m. PST / 2:00-3:00 p.m. EST Lance Hood, Senior Director of Product Marketing -- Neustar As chip credit cards make retail fraud more difficult, criminals are increasing their attacks on call centers. Meanwhile, contact centers employing knowledge-based authentication make it […]

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